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Troubleshooting Program Errors

Problems with Explorer View for Windows Explorer

Do you have Internet Explorer 7 or higher installed?

Microsoft's Internet Explorer 7 can influence the actions of Windows Explorer, particularly if you are running Vista.

To check Internet Explorer 7 settings, click:

  • Tools > Manage Add-ons - Enable or Disable Add-ons;
  • check "Add-ons Currently Loaded into Internet Explorer;
  • and make sure that "Explorer View by GetData" is enabled.

Explorer View for Windows Explorer does not run. I do not see the Explorer View button in Windows Explorer and I cannot preview files.

Go to the Start menu and select Run, then type regedit in the box and click OK. Browse to the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main

There should be a string on the right called "Enable Browser Extensions", if this is set to no, right click on it and select Modify, then change the Value data to yes.

You may need to reboot after making this change.

What other Add-ons do you have installed?

Is it possible that Explorer View is conflicting with other programs? For example, if you see a blue screen with two cogs it is a sign that Explorer View is conflicting with Yahoo Widgets. If you change the Yahoo Widget F8 key assignment, both it and Explorer View should function without any problems.

Problems with Explorer View for Microsoft Outlook

No Explorer View Tool Bar Icon or Preview Window

Outlook 2003: If you cannot see the Explorer View for Outlook toolbar or preview window in Outlook 2003, please do the following:

  • Run Outlook and in the Outlook menu select "Help > About Microsoft Outlook". The Outlook "About" window will then open.
  • At the bottom of Outlook About Window, check to see the "Disabled Items". If Explorer View for Outlook is a disabled item, remove it from this list

Outlook 2007: If you cannot see the Explorer View for Outlook toolbar or preview window in Outlook 2007, please do the following:

  • Go to Tools > Trust Center > Add-Ins
  • At the bottom of the Add-Ins window it should say “Manage: COM Add-ins”, click the Go button
  • Click the Add button and browse to the EVO install folder (default is C:\Program Files\GetData\Explorer View for Outlook)
  • Select the file OutlookEV.dll and click the OK button
  • If you receive a message indicating you need to close the host application, click the Ignore button
  • In the COM Add-ins window you should now see EV Addin, if it is not ticked, please tick the selection box then click OK.

You should now be able to see the Explorer View toolbar.

If you still have problems...

For other errors, please contact us via the email link on this page and provide details of your problem. If possible, send screen shots of the problem.

If you experience an error with a specific file, it will assist greatly if you are able to send us the file.